Key Highlights
- Ola mobile app receives new update
- Live service tracking feature added
- Feature to address long going service concerns
- Brand recently announced HyperService plans
Ola Electric and CEO Bhavish Aggarwal have been constantly getting backlashes for the S1 series e-scooters. The abrupt break downs, bad after sales service, and no permanent resolution to the long-going issues with Ola e-scooters have been taking up the headlines for long. The company even got summons from CCPA due to rising customer complaints. Recently, Ola introduced HyperService plans offering fast services and repair options to the customers for their Ola e-scooters. And now, to further address the long-going customer concerns with Ola’s servicing and repairing the brand has updated its mobile app with a much-demanded feature. What exactly it is and will it really solve all the issues customers are currently experiencing with Ola Electric? Let’s find out:
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Also Read: Ather Rizta E-Scooter Price Hike From January 2025 Confirmed
Ola Adds Live-Tracking Feature To Mobile App
Ola’s electric scooter range, i.e., the S1 series comes with advanced digital instrument cluster which has mobile app compatibility. Now, the mobile app has just receive an update which adds the highly-demanded live tracking status.
Adding a much asked feature to our service experience. Customers can now track real time service updates of their scooter on the @OlaElectric app.#HyperService pic.twitter.com/fHX0ngUu4z
— Bhavish Aggarwal (@bhash) December 12, 2024
Ola Electric’s CEO, Bhavish Aggarwal has shared a post on microblogging website X announcing the arrival of the live service track feature. The mobile app will display all the live status right from the e-scooter’s check-in at the service centre to the repair updates and exit.
How Does It Resolve The Ongoing Issues With Servicing?
Besides showing the live updates of the service, this update doesn’t really pace up the repair process. The increasing customer complaints require a solid and reliable after sale service infrastructure. Ola needs to strengthen its after sales service experience by providing permanent and quick resolution to the customers.
