Key Highlights
- Another frustrated customer sets e-scooter ablaze
- Incident reported from Chennai
- This time Ather under radar
Ownership experience going haywire is seems to be the new trouble for E2W customers. And its not just Ola that’s taking all the heat. Another popular brand, Ather Energy has also been scrutinized consistently for bad after sale services and unwanted breakdowns. In one such recent incident, an Ather customer took matters in his own hands setting up his electric scooter on fire right outside the showroom. Here’s what happened:
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Why Ather Customer Set His E-Scooter Ablaze?
A disgruntled #ElectricScooter owner set his vehicle on fire in front of a showroom in #Ambattur, #Chennai, on Wednesday, alleging improper servicing of repeated complaints.
— Hate Detector 🔍 (@HateDetectors) November 29, 2024
Parthasarathy, a resident of #Thirumullaivayal, purchased the #Ather scooter for Rs 1.80 lakh. However,… pic.twitter.com/MFn0rjrGgT
We have came across numerous reports where e-scooter owners have been dissatisfied with post-sale services. This specifically has been the case with Ola where the brand has even received notice from the CCPA authority. But Ather Energy has also been following closely where its customers have routed to social media platforms numerous times to narrate their bad experiences with scooter breakdowns and after sales services.
In the latest scenario, the customer hailing from Thirumullaivayal set up his Ather electric scooter on flames right outside the showroom. The customer reportedly has been experiencing issues with after sales services without any proper resolution or fix being provided for the e-scooter.
The customer named Parthasarathy, stated that he was forced to visit service centers multiple times for the same issues which persisted right from the begining of the e-scooter’s purchase. Even after several attempts and visit to the service center, there was no fixed resolution that was given to the customer.
Upon getting no solution for the issues despite frequent service centre visit, the customer finally took his e-scooter outside Ather showroom in Ambattu, Chennai and set it on flames. However, the bypassers alarmed due to the situation took matters in their own hands and extinguished the fire. The video of the incidence has been doing rounds online since then highlighting the troubles an E2W owner has to go through after the purchase.
Also Read: Ather Care Service Plans Introduced Starting At Rs. 1,130
Ather’s Response On The Matter?
While there is no direct response from Ather on the matter yet, the showroom staff was prompt to address the issue on the scenario. The e-scooter was apparently taken for an inspection to asses the damages.
