Key Highlights
- FasTag toll payment history can be checked online
- Complaints can be raised for overcharging
- 1039 helpline number
FASTag has been one of the most rapidly adapted toll collection system in India. Introduced to ease the collection process, FASTag uses Radio Frequency Identification Technology for toll dedution . While the government is planning to replace the current RFID toll collection with more efficient satellite-based toll collection, FASTag continues serving its purpose of easing down the traffic flow at congested toll gates across the state highways. Despite offering seamless toll collection system, FASTag users often report common issues such as overcharging, payment failures, and others. In case of overcharging, there’s a provision to raise complaints. But to do so, you would need to cross check your transaction history. Here in this article, we have listed the steps with which you can not only check all the toll payments made via FASTag and raise disputes for overcharging.
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Also Read: Damaged FASTag? Here’s How To Get Duplicate FASTag Via Paytm
How To Check FASTag Toll Payment Transaction History
Using FASTag Bank Provider’s Portal
Step 1: On your smartphones or laptops/ PCs, go to the FASTag-linked bank’s website or app
Step 2: From the services tab or using the search go to the FASTag menu
Step 3: Login to your FASTag account
Step 4: Click on the Menu icon on the top right (three horizontal lines)
Step 5: Tap on the Statements option
Step 6: Select the Transaction Details option
Step 7: Now, enter the dates “From” and “To” for the period you need to check the toll payment transactions
Step 8: Enter the ‘Vehicle Registration’ number
Step 9: Hit the Generate Statement tab
Step 10: Export the file to Excel or PDF format
Also Read: No Cash, No Fuss: Here’s How To Pay At Fuel Stations Using Your Car’s FASTag
Using UPI APPs Such As Paytm
Step 1: Open Paytm mobile app
Step 2: Go to the Manage FASTag menu
Step 3: Scroll down to the Recent Payments tab
Step 4: Click on Request Statement
Step 5: Select the time period for the transaction history (default is 30 days)
Step 6: Select the file format for export. You’ll get CSV and PDF options.
Step 7: Click on Confirm to receive the FASTag toll transaction history
Also Read: Paytm Fastag Invalid: List Of Authorized Banks And Steps To Buy New Fastag
How To Raise Disputes For FASTag Toll Overcharging
Step 1: Contact the FASTag bank provider via customer care or email
Step 2: Raise complaints for overcharging
Step 3: Provide proper details such as Vehicle Registration number, Date and time of toll dedcution/ transaction, Toll plaza name, toll amount deducted.
Step 4: Alternatively, you can call on the NHAI toll free helpline for FASTag, i.e., 1033 and raise complaints for overcharging
