Key Highlights
- Court verdict out for Tata Nexon EV fire accident
- Incident took place back in 2023
- Tata motors ordered to refund full amount of Rs. 16.95 lakh
- Additional compensations to be paid
Tata Nexon EV might be the most popular electric SUV’s in the Indian market but it hasn’t been left out with the EV-related fire accidents. Despite being rated as the most safe e-SUV with 5-star Global NCAP crash rating, a fire accident was reported back in 2023 from Hyderabad. The customer took the battle to the court seeking a full refund for the Nexon EV that went up in flames. Well, the court verdict is out and it is in the favor of the customer. Read on the entire details below:
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Tata Nexon EV Fire Accident: What’s The Case?
As mentioned, this incident dates back to last year (2023) where a Nexon EV customer named Mr. Jonathan Brainard filed a complaint on the district consumer disputes redressal commission of Hyderabad. Narrating the ordeal, Brainard said he had selected the Nexon EV for being the safest cars i India while offering high-comfort levels and overall reliability. But after an initial good run, the issues with his Nexon EV started.
The issues experienced were related to the battery where the car wouldn’t make a move even with 18 percent of battery remaining. The customer was also unable to engage the drive mode multiple times which made it a difficult driving experience. All these issues started appearing within 11 months of the purchase.
Upon paying a visit to the service centre, the issue diagnosed was related to the High Voltage (HV) video pack which was depleted. The replacement of the defective part was done. However, the customer was advised not to dive the vehicle when the battery percentage dropped below 50 percent. Within just 12 days of the battery pack replacement, the Nexon EV fire accident took place which further led to the car’s collision with a motorcyclist and a tree.
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The Court Verdict On Nexon EV Fire Accident
A final verdict has been given by the court which comes in the favor of the victim. The court has asked Tata Motors to process a full refund to the customer amounting to Rs. 16,95,000 along with an additional 9 percent interest on the outstanding amount till the date of the verdict which sums to Rs. 2,50,000.
After hearing both parties, the consumer court has ruled in favour of the complainant. In their opinion, the court concludes that the said car has a manufacturing defect. The court also points out that the actions of the opposite parties reveal unfair trade practices and deficiency in services. The court has ordered the opposite parties to pay the following compensation. The amount will also be covering the treatment cost and the compensation that will paid to the motorcyclist (V.Balanarasaiah).
