Key Highlights
- Noida resident late to work due to frequent e-scooter update
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- Was using an Ather e-scooter for daily office commute
Modern day hectic traffic conditions significantly boosted the E2W sales across Indian Tier 1 and Tier 2 cities. Customers routed to this cost-efficient and eco-friendly mobility solution for daily commutes. But technology has always been both boon and bane. A recent incidence from Noida, where an Ather customer shared his disappointment of getting late to work due to a rather unusual reason; an app update has come to light. Here’s what happened and what Ather says on the matter?
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Ather E-Scooter Update Gets Noida Man Late To Work
The user ‘Pratik Rai’, a Noida resident shared an rather rare experience that got him late to work. In a short video, the user can be seen explaining how an app update moments before leaving for the office created a commute hassle. Rai stated ‘It’s such a new problem. My Ather started updating when I turned it on in the morning. I couldn’t move or go office.” He further added “It’s like- I am late to office because my scooter was updating!”
While there are ‘N’ number of reasons why employees get late to work. This experience is definitely creating up a new fear amongst the electric two wheeler owners. This can be a big concern if the software update initiates after the scooter is re-started at heavy traffic conditions. While app update certainly enhances the ride experience, such incidents are a reminder of the troubles we can come across in daily life scenarios.
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Ather’s Response On This Incident
Ather has acknowledged the customers concern and has also taken a note of the incident. In a response, Ather said, “Thank you for bringing this to our attention. We’ve taken note of your feedback & have shared it with the relevant team. If you have any other concerns or need further assistance, don’t hesitate to DM us. We’re always here to help!” It remains to be seen how exactly Ather will address this concern. But it’s good to see that the company isn’t overlooking the bad experience highlighted by its customer.
