A printer is a must to keep gadgets for professional organizations and even for homes when you need printed documents readily available. And when you step out to buy a new printer you are flooded with options to choose from. One of the biggest players in the Printer segment is HP which has the widest portfolio of professional and home printers.
HP Printers are tech advanced and offer a host of features for reliable printing. All of the HP printers are compatible with Windows and Mac operating systems. We previously covered one of the printer issues where HP Printers stop working after a Windows 11 update. But what if you are using a Mac laptop or desktop and are experiencing a Printer offline and not working. We have listed the troubleshooting steps below:
Troubleshooting For Printer Showing Offline On Mac Computers And Laptops
Before you proceed with the steps, make sure your printer is on and has sufficient ink levels. Also, make sure there is no display errors or blinking lights.
Step 1: Check if the printer is not off or in Sleep mode. If it is not on, press the power button to wake it or turn it on.
Step 2: Also check the paper inside the feeder tray is placed properly. If everything is in place and there is no error then proceed with the Diagnose and fix option.
Fix Printer Not Showing Using Diagnose & Fix
Step 1: Open the HP smart app and click on the Diagnose and Fix option. You can download the app from Mac App store.
Step 2: Tap on the name of the printer and then click Printers. You’ll see this option in the top menu bar. Select Diagnose & Fix option.
Step 3: Select Start. Make sure you don’t close the HP Smart app while the troubleshooting is running.
Step 4: If there are any on-screen instructions follow them to fix the issue.
Step 5: If in case the issue persists, go to HP customer support or select one of the additional resources on the screen.
Try Removing And Re-adding the Printer
Step 1: First, delete your printer from the printer queue. This will clear all the errors. To do so, click on the Apple menu.
Step 2: Click on System Preferences and then click Printers & Scanners or Print and Scan.
Step 3: Select the printer that is to be removed and click on the Minus sign from the list of printers at the bottom.
Step 4: Tap on the Delete Printer option.
Step 5: Now, re-add the printer by tapping on the Plus sign and then following the on-screen guide.
