Key Highlights
- The use of AI chatbots in government apps is a welcome development in India
- These apps help to improve the accessibility and quality of government services and also reduce the burden on human resources
- Umang, DigiLocker, and more are some of the government apps that use AI chatbots
India is one of the fastest-growing economies in the world. With a population of over 1.3 billion people, the country is always on the lookout for ways to improve its governance and services. With the advent of technology, the Indian government has been leveraging it to provide better services to its citizens, and one of the latest trends in this regard is the use of AI chatbots in government apps.
AI chatbots are automated systems that use artificial intelligence and machine learning algorithms to interact with users through text or voice messages. It understands natural language and responds instantly to user queries. Here are some of the government apps in India that are using AI chatbots to help users:
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Umang
Umang is a government app that provides a single platform for various government services. It uses an AI chatbot to provide quick and personalized assistance to users. The chatbot can help users with a range of services, including passport application, income tax filing, and bill payments.
DigiLocker
DigiLocker is a digital locker service that allows users to store and access their digital documents. The app uses an AI chatbot to help users with their queries related to the service. The chatbot can provide assistance with issues such as login problems, document upload, and account verification.
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IRCTC Rail Connect
The IRCTC Rail Connect app is used to book train tickets in India. It uses an AI chatbot to help users with their queries related to train timings, availability, and fare. The chatbot can also provide information about the status of booked tickets and the refund process.
Disha SOS
The Disha app is a mobile application developed by the Ministry of Home Affairs, Government of India, to ensure women’s safety in the country. The app provides a range of features, including emergency contacts, a panic button, and location tracking, which can be used by women to alert their friends and family in case of an emergency.
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