Key Highlights
- Ola announces new HyperService plans
- Will address frequent service complaints
- Up to 1,000 service centers to open by end of 2024
Ola Electric might amongst the top E2W brands in India, but the massive complaints being registered came as a blowback to the brand’s success. To address all the concerns with the after sales services, Ola has come up with a new service plan. The company has announced HyperService plans which will boost Ola’s service network and cut down on the issues experienced by the Ola e-scooter customers.
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Ola Electric HyperService Plans: All Details
Ola is finally taking a note of the recent troubles that have been reported by the customers related to the e-scooter services. With the new HyperService plans. Ola is planning to offer a better and improved services to the customers addressing all after-sales concerns. To further strengthen its service networks, Ola Electric will add up around 1,000 more service centers across different cities in the country.
Ola is aiming to introduce the new service stations by December 2024. Currently, Ola Electric has over 400 service centers in India. However, despite a high number of the service centers, the number of complaints have been on a surge.
The increased network of Ola service stations will ensure that the customers get resolutions to the issues they are experiencing with their Ola e-scooters. Just to recap, over 80,000 complaints were received by Ola S1 e-scooter owners across India.
As a part of the HyperService, Ola Electric will be providing one-day guaranteed resolution for any service or repair issues with the e-scooters. A backup e-scooter will also be provided to the customers if the repair service will take longer. The HyperService will also make use of AI for remote diagnostics as well as maintenance.
Additionally, with the HyperService, Ola Electric is also planning to train around 100,000 third-party mechanics. This move will be beneficial overall to tackle any emergency issues with e-scooters and other EVs which are on a constant rise in India. We can expect more professionally trained mechanics for electric scooters going forward.
